2. User means a natural person having full legal capacity or a legal entity that enters into an Agreement with the Service Provider.
3. General Terms and Conditions (GTC) means this document, which defines the fundamental rights and obligations of the Service Provider and the User, the requirements applicable to legal acts arising in the relationship between them, the terms and conditions for the provision of Services and other related matters.
4. Agreement means the legal relationship between the Service Provider and the User. An essential element of the Agreement is the agreement of the contracting parties on the nature of the Service to be performed by the Service Provider for the User and on the Service Fee payable by the User to the Service Provider. The Agreement need not be made in writing. These GTC form an integral part of the Agreement. The Agreement is concluded when the Service Provider accepts an order for a Service or when a project for the “Eshop” or “Website” Service is created.
5. Service means a specific act or service selected by the User in accordance with these GTC, which the Service Provider undertakes to perform for the User. Unless expressly stated otherwise, the term “Service” refers to all services provided by the Service Provider. Specific types of Services may be subject to special terms, conditions or obligations.
6. Service Fee means the monetary consideration payable by the User to the Service Provider for a Service. The Service Fee is specified in the Price List. The Service Fee shall be deemed paid once it has been credited to the Service Provider’s account and processed in the system. Payments made by bank transfer are processed only on business days during business hours, from 9:00 a.m. to 4:00 p.m.
7. Price List means information on the fees charged for the Services provided. Such information may be communicated by any means, including publication on the Service Provider’s website, direct notification or these GTC. The Price List may stipulate that a Service may be ordered only for a specifically defined period. This also applies where the Service Fee is stated for a particular period (usually one month), in which case the amount shall be understood as a pro rata calculation of the Service Fee.
2. The Service Provider shall comply with these GTC.
3. The Service Provider shall be entitled to cease providing the Services if the User breaches the provisions of the Agreement or these GTC.
4. The Service Provider shall be entitled to place a brief textual link to the ClickEshop system on websites (the “Website” Service) and online stores (the “Eshop” Service) created in connection with the provision of the Service.
5. The Service Provider shall be entitled to carry out ongoing updates of the software system used to ensure the proper provision of the Services (hereinafter also referred to as an “Update”). The Service may be temporarily unavailable during an Update. An Update may also affect the design of websites created in connection with the provision of the Service. Any information provided by the Service Provider regarding the duration of an Update shall be indicative and approximate only. By accepting these GTC, the User acknowledges and accepts that the Service Provider shall not be liable for any consequences associated with an Update. The timing of Updates shall be at the Service Provider’s sole discretion.
6. The Service Provider shall carry out scheduled preventive disconnection of the Service for the purpose of inspection, maintenance or replacement of hardware, or configuration or updating of the server software.
7. The Service Provider shall not be obliged to notify the User in advance of a scheduled disconnection of the Service.
8. The Service Provider shall not be responsible for the availability of any Internet domain, nor for the availability of any third-party website or any material published by the User through the Service.
9. The Service Provider shall not be liable for content published in connection with the provision of the Service, products or services offered on such websites, or advertisements or other forms of promotion placed thereon. The Service Provider shall also not be liable for any warranties or representations made or otherwise declared by the User to third parties, prospective customers or end consumers. The Service Provider shall not be liable for the content of websites, their accuracy, currency or credibility, opinions expressed therein or similar matters. Accordingly, the Service Provider shall bear no liability arising therefrom; this shall not prejudice the Service Provider’s right to act in accordance with these GTC and terminate the provision of the Service (deactivation of the Service).
10. All rights relating to the provision of the Service, including intellectual property rights and trademark rights, shall belong to the Service Provider. The User may exercise such rights solely in connection with the use of the Service in accordance with these GTC. The Service Provider is the owner and author of the Service and the ClickEshop content management system and also owns all source code created by it.
11. The User is not the owner of the Service and is merely entitled to use it subject to the conditions set out in these GTC. For the avoidance of doubt, the User is responsible for the content of the Service and for ensuring, by appropriate legal means, that it holds the rights to such content (in particular in relation to the “Eshop” and “Website” Services) under copyright or property law. This right of the User shall not affect the rights of the Service Provider under these GTC, in particular those set out in paragraphs 3 and 15 of this Article.
12. Graphic templates for the Service are provided as part of the Service, are protected by copyright and may be used only by Users on the ClickEshop platform. Images used in the templates are illustrative and are the property of the Service Provider. The User may modify the content for their own use, while respecting the rights of third parties.
13. The Service Provider shall use all reasonable efforts to ensure the technical functionality of the Service and, in the event of errors or an outage, shall use all reasonable efforts to restore the full functionality of the Service as soon as possible. The Service Provider shall not be liable for any damage arising directly or indirectly from the partial or complete unavailability of the Service. The Service Provider shall not be liable for the quality, accuracy or suitability of websites created using the Service for any particular purpose. The Service Provider does not warrant that material and content published through the Service will be accessible at all times and under all circumstances, that the Service will operate continuously and without interruption, errors or software viruses, or that it will always be fully compatible with third-party software and services.
14. The Service Provider shall not be liable for any loss of data, financial loss or loss of profit (for example, due to the temporary non-provision of the Service), or any damage suffered by the User or any third party in connection with the provision of the Service.
15. The Service Provider shall be entitled to assess at its own discretion whether the User complies with these GTC or misuses the Service. In the event of a breach of these GTC or misuse of the Service, the Service Provider shall be entitled to deactivate the Service immediately, in whole or in part, even without prior notice. The Service Provider shall also be entitled to deactivate the Service without prior notice and without stating a reason.
16. The exercise of any right under these GTC or generally applicable legislation shall not extinguish the Service Provider’s right to claim damages from the User or other persons or to assert any other claims.
17. Any claim by the User for damages against the Service Provider shall be limited to the amount of the Service Fee duly paid for the period in which the event giving rise to the User’s claim for damages occurred.
18. In communications, when ordering Services and for authentication and authorisation purposes, the Service Provider shall be entitled to require the User to provide a signature officially certified by a notary or other authorised person, or a qualified electronic signature with a time stamp, in accordance with the applicable legislation.
1. The User shall comply with these GTC.
2. The User shall not, by means of or through the Service or in any other manner, carry out any activities that are contrary to applicable law, or publish any content that is contrary to good morals, serves unlawful activity, disseminates racial, religious or ethnic intolerance, or incites, promotes or otherwise supports such conduct. Content containing vulgar or offensive words or gestures or inciting violence is prohibited within the Service. The Service Provider shall be entitled to determine at its own discretion whether the User’s conduct constitutes a breach of these GTC. If the User disputes the Service Provider’s assessment, the User may bring the matter before the competent court of the Slovak Republic; the final and binding decision of the court shall bind both the User and the Service Provider.
3. The User shall be responsible for the content disseminated through the Service. The User may not disseminate any content (whether audio, video or in any other form) that would be contrary to the preceding paragraph, nor publish or make available any material protected by intellectual property rights in respect of which the User does not hold the relevant rights.
4. When using the Services, the User undertakes to act under their own identity.
5. The User may not publish insulting, abusive or otherwise inappropriate content that could cause any harm or damage to a third party.
6. If, in connection with the use of the Service, the User responds to any insulting, abusive or otherwise inappropriate messages that could potentially cause harm or damage, such conduct shall be at the User’s own responsibility.
7. The User shall not misrepresent the relationship between websites created in connection with the provision of the Service and the service actually provided by the User through such websites.
8. Before ordering the relevant Service, the User shall verify the availability of domains as published on the Service Provider’s website. The User is advised to separately verify the current availability of domains with the Service Provider.
9. The User is not the owner of the Service. By entering into the Agreement and paying the Service Fee, the User merely acquires the right to use the Service for the specified period. Graphic templates provided in connection with the use of the Service are protected by the relevant rights and may be used only by duly authorised Users of the Service.
10. The User acknowledges that they shall be fully responsible for the content of websites operated using the Service and shall be liable for all claims (whether pecuniary or non-pecuniary) that may arise in this respect and be asserted by third parties or the Service Provider.
11. The User acknowledges that they shall have no claims against the Service Provider arising from non-provision of the Service, its failures or other defects described in Article II and other provisions of these GTC.
1. “Webshop” Service – enables the User to create and operate an online store on the ClickEshop platform through the Service Provider’s websites. The primary purpose of the “Eshop” Service is to sell or present the User’s products and/or services.
2. “Website” Service – enables the User to create and operate a website on the ClickEshop platform through the Service Provider’s websites. The primary purpose of the “Website” Service is to present the User or the User’s products or services.
3. “Email Hosting” Service – enables the User to create and manage a number of email mailboxes and aliases according to the purchased service package, and to access and manage emails through webmail and other email clients supporting the Service Provider’s standard technologies. The User may not use the “Email Hosting” Service to send unsolicited mail generally regarded as spam. Spam may include electronic mail, i.e. a text, voice, audio or image message (e.g. an email), sent for the purpose of direct marketing without the prior consent of the recipient. The User shall bear full responsibility for the use of the “Email Hosting” Service and for the data stored by the User within the Service. The Service Provider reserves the right to cancel the Service if the User’s activities endanger or restrict the smooth or proper operation of the Service Provider’s equipment, its partners’ equipment or the Services provided to other Users. The Service Provider reserves the right to terminate the Service provided to the User, without any entitlement to a refund of the Service Fee, if the User fails to comply with these GTC.
4. “Domain” Service – enables the User to become the holder of a domain name. The details stated in the order shall be used for the purpose of registering the Domain with the domain administrator/registry or registration authority, or with partners cooperating with the Service Provider in the registration of Domains, and may be published in publicly accessible domain verification databases, depending on the particular Domain. If, in connection with the registration or use of a Domain, the User infringes the rights to another entity’s trade name or business name or trademarks, or provides invalid or misleading information or information relating to another entity during registration, thereby causing damage or infringing the rights of third parties, the Service Provider shall bear no liability in this respect. Such liability shall rest entirely with the User.
5. “Other Related Services” means other Services arranged by the Service Provider for the User on the basis of the User’s individual requirements in connection with the provision of the Services. Unless an agreement or other document exists, the relationship shall be governed by these GTC.
1. The use of paid “Eshop” and “Website” service packages requires the User’s own domain to be configured for the project. A User who does not use their own domain in connection with the project undertakes to bear all costs, fines and penalties incurred.
2. The registration of a .sk Domain and the rights and obligations of the Service Provider as an authorised registrar and of the User as the Domain holder shall be governed by the rules of the national registry authority, SK-NIC a.s. (SK-NIC a.s., Company ID No.: 35698446, registered office: Borská 6, 841 04 Bratislava, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sa, File No. 1156/B), in force at the time of Domain registration.
3. Domain registrations shall be processed in the order in which the Service Provider receives the relevant orders. The Service Provider shall register a Domain only after the User’s payment for the Domain registration has been credited to the Service Provider’s account. Payment of the Domain registration fee does not automatically entitle the User to registration of the Domain. If the Service Provider is unable to register the Domain successfully, the User shall be entitled to request registration of another Domain or a refund of the Domain fee received. The Service Provider shall not be liable for any damage or loss of profit incurred in connection with the successful or unsuccessful Domain registration process or in connection therewith.
4. The registration of other national or international Domains shall be governed by the rules and terms and conditions of the relevant national or international domain administrator in force for the relevant domain at the time of registration. The User shall familiarise themselves with such rules and terms and conditions before entering into the Agreement and, by entering into the Agreement with the Service Provider, undertakes to comply with them. The Service Provider shall not be liable for any changes to such rules and terms and conditions, any other actions of the domain administrator or any damage that may be caused to the User in this connection.
5. If the fee for renewal of a Domain registration is not paid by the Domain expiry date, all obligations of the Service Provider in connection with the relevant domain name (hereinafter the “Domain”) shall cease. The Domain may be automatically cancelled, or its further existence shall be governed by the rules of the relevant registry. The User shall be obliged to respect and comply with such rules. The Service Provider shall not be obliged to remind the User of obligations towards third parties arising from ownership of the Domain.
6. If the User requesting Domain registration is a consumer within the meaning of the relevant legislation, by submitting the Domain registration request the User consents to the Domain being registered immediately after verification that the conditions for Domain registration under the domain administrator’s rules have been met, i.e. before expiry of the statutory period within which a consumer may withdraw from the Agreement. The User shall not be entitled to withdraw from the Domain registration agreement if the Domain has been registered before expiry of the statutory withdrawal period. The Service Provider hereby informs the User, and the User expressly acknowledges and agrees, that an order for Domain registration may be cancelled or the Domain registration agreement withdrawn from only until the Service Provider has taken binding steps towards registering the Domain with the relevant domain administrator in accordance with the domain registration rules in force at the time of registration. Once such steps have been taken, the User shall also not be entitled to request a refund of the fee.
7. In the case of the “Eshop” and “Website” Services, the domain on which a project is created during the trial period (domains: clickeshop.sk, clickeshop.cz, clickeshop.at, clickeshop.de or clicke.it) is provided solely for familiarisation with the system and may not be used for actual sales or promotion. A User who uses such a domain for actual sales or promotion undertakes to bear all costs, fines and penalties incurred in connection with the use of that domain. The Service Provider also reserves the right to immediately cancel such a project without any entitlement to a refund, compensation for damages or loss of profit.
1. Unless otherwise specified for a particular Service, the Service Fee shall be payable in advance for a period of three, six or twelve months, depending on the Service selected and in accordance with the terms applicable to that Service. The User may renew the selected period at any time during the already prepaid period. The Service Fee shall be paid by the User on the basis of an invoice issued, which shall be due no later than the end of the current prepaid period of provision of the Service.
2. Before the end of the period for which the User has ordered the Service, the Service Provider shall send the User an email requesting payment of the Service Fee for the next period. Any failure to send such a request shall not affect the fact that the Service Fee is due no later than the end of the current prepaid period of provision of the Service.
3. If the specified Service Fee is not paid within the payment period stated in the invoice issued by the Service Provider, the provision of the Service may be automatically and immediately terminated.
4. Invoices shall be sent electronically to the email address selected by the User. The User may request printed invoices at any time. The administration associated with sending invoices in printed form shall be subject to a fee of EUR 1.66 excluding VAT per invoice.
1. A User who is a natural person confirms, by signing the Agreement or submitting an Order, that the personal data provided by the User, namely first name, surname, residential address, email address and telephone number, are accurate and truthful. The processing of such personal data is based on the following legal basis: processing is necessary for the performance of the Agreement to which the User is a party or in order to take steps at the User’s request prior to entering into the Agreement, pursuant to Article 6(1)(b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter the “GDPR”). The purposes of processing personal data are the collection, storage and processing of personal data by the Service Provider and their use for invoicing, Domain registration and other acts related to the ordered and provided Service, including subsequent communication with the User (complaints, withdrawal from the Agreement, etc.), as well as for the Service Provider’s own marketing purposes, offering Services and sending information about products, including by electronic means (email, SMS and telemarketing). The User shall bear full liability for any damage caused by the inaccuracy or outdated nature of the personal data provided.
2. The Service Provider shall be entitled to process personal data beyond the scope specified in these GTC, or where such processing is incompatible with the legal basis specified herein, only on the basis of the User’s prior consent, given voluntarily and for a purpose, scope and period specified in advance. The User shall be entitled to withdraw the consent granted at any time in writing. The withdrawal of consent shall take effect on the date of its delivery to the Service Provider.
3. The Service Provider undertakes not to use or disclose personal data beyond the scope necessary to operate the ordered Service and ensure its operation. Personal data shall not be disclosed to any third parties, except in the case of Services for which the contrary is expressly stated. In such case, however, the Service Provider shall be obliged to agree with the third party, within the contractual relationship, on the protection of personal data in accordance with applicable legislation, in particular the Personal Data Protection Act.
4. All personal data shall be protected in accordance with applicable legislation, in particular the Personal Data Protection Act.
5. The Service Provider shall not be authorised to interfere with the content of the User’s websites or to monitor or retain the User’s electronic mail, except for the performance of regular backup activities.
6. The Service Provider undertakes to take all steps to ensure the highest possible level of security for the User’s personal data and to protect all of the User’s data, database files and email files against loss, damage or destruction.
7. In relation to the User’s customers, the Service Provider acts as a processor within the meaning of Article 28 of the GDPR. Accordingly, the Agreement between the Service Provider and the User shall be governed by the following:
a) If the Service Provider engages another processor to process personal data, it shall be obliged to agree with such third party, within the contractual relationship, on the protection of personal data in accordance with applicable legislation, in particular the Personal Data Protection Act.
b) The Service Provider undertakes to process personal data solely for the purpose of providing the Services.
c) The Service Provider shall process personal data throughout the entire term and validity of the Agreement between the Service Provider and the User.
d) The Service Provider shall process personal data to the same extent as the User processes such data.
e) The data subjects are the User’s customers.
f) The Service Provider shall be entitled to carry out only those processing operations that are necessary to fulfil the purpose of processing, in particular collection, gathering, storage and erasure.
g) The Service Provider shall process personal data only to the extent necessary to achieve the purpose of processing and only in accordance with the conditions set out in this Article of the GTC.
h) The Service Provider shall protect the personal data processed against damage, destruction, loss, alteration, unauthorised access, disclosure, provision or publication, as well as against any other inadmissible forms of processing.
i) The Service Provider declares that it ensures the security of the personal data processed. In adopting technical and organisational measures to protect the rights and personal data of the User’s customers, in particular against accidental or unlawful destruction, loss, alteration or unauthorised disclosure of personal data transmitted, stored or otherwise processed, or unauthorised access thereto, the Service Provider has taken into account the nature, scope, context and purposes of processing, the risks capable of compromising the security of personal data and the severity of such risks.
j) The Service Provider shall not disclose personal data to third parties, except in respect of Services for which the contrary is expressly stated, shall not use personal data for any purpose other than the agreed purpose, shall not misuse such data for its own benefit or for the benefit of a third party, and shall not handle personal data in breach of this Article of the GTC.
k) The Service Provider and its employees shall be obliged to maintain confidentiality with regard to personal data obtained about the User’s customers. They may not use such personal data for personal purposes, disclose, provide or make it available. They undertake to maintain such confidentiality even after the Agreement has expired or terminated. The Service Provider shall be responsible for ensuring that its employees and other authorised persons, as well as any external contractors, also maintain confidentiality.
l) The Service Provider shall ensure that the personal data collected are processed in a form that permits identification of the User’s customers only for the period necessary to achieve the purpose of processing.
8. In accordance with Article 13 of the GDPR, the Service Provider hereby provides the User, as a data subject, with the following information:
a) Identification details of the Service Provider: VISS, s.r.o., registered office: Slovinec 63, 841 07 Bratislava, Company ID No.: 36 660 248, Tax Identification No.: 20 2222 6459, VAT ID No.: SK 20 2222 6459, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No. 41749/B;
b) Contact details: email: info@clickeshop.com, tel.: +421 220 300 298;
c) The purpose and legal basis for the processing of personal data, as well as the list of personal data, are set out in these GTC.
9. The Service Provider shall retain personal data for the entire period during which the Service is provided.
10. The provision by the User of the personal data specified in these GTC is necessary for the conclusion of the Agreement and the provision of the Service.
11. Information on the rights of the data subject – the User: A person providing personal data (the data subject – the User) shall have the following rights pursuant to Articles 15 to 22 and Article 34 of the GDPR:
a) the right of access to personal data
b) the right to rectification of personal data
c) the right to erasure of personal data
d) the right to restriction of processing of personal data
e) the right to data portability
f) the right to object to the processing of personal data
g) the right to lodge a complaint with the supervisory authority
h) the right to withdraw consent at any time
12. The Service Provider does not carry out automated individual decision-making within the meaning of Article 22 of the GDPR.
13. For invoicing, performance of acts related to the Service provided or ordered, and communication with the User, the Service Provider processes the following personal data: first name, surname, telephone number, email address, address, IP address and the User’s billing details.
1. At the request of the data subject, the Service Provider shall provide the data subject with the information referred to in Article 13 of the GDPR and the notifications referred to in Articles 15 to 22 and Article 34 of the GDPR concerning the processing of their personal data.
2. The Service Provider shall provide the data subject with the information referred to in paragraph 1 within one month of receipt of the request. In justified cases, taking into account the complexity and number of requests, the Service Provider may extend this period by a further two months, including repeatedly.
3. Where a data subject’s request is manifestly unfounded or excessive, in particular because of its repetitive nature, the Service Provider may charge a reasonable fee reflecting the administrative costs of providing the information, communicating the notice or taking the requested action, or may refuse to act on the request.
1. The User must have valid authentication credentials (password) in order to use the Service. These credentials are obtained upon registration for the Service, i.e. after entering a valid email address and specifying the project name. Authentication credentials are non-transferable and the User shall protect them against access by third parties. The User shall be responsible for all actions carried out using such authentication credentials and may not disclaim such responsibility.
2. By creating a user project in connection with the use of the Service provided, or by completing an order for the provision of the Service, the User consents to the storage and processing of the data entered. The Service Provider undertakes to use the information provided exclusively for acts related to the Service provided.
3. Only the User shall have access to the Service and the data stored therein, through secure, encrypted access using a password known only to the User. The Service Provider does not have standard access to the User’s data stored through the Service, as access to the data is encrypted by means of the password.
4. The User shall be the sole owner and administrator (the person responsible for processing such data) of the data stored through the Service. The User shall protect such data against damage, misuse, destruction, loss, unauthorised access, disclosure and any inadmissible manner of processing.
5. The User shall adopt security measures to protect the data, prevent unwanted disclosure or misuse of the password for the Service, and secure the computer equipment used to log in to the Service against unauthorised access.
1. In order to ensure the proper functioning of the Service Provider’s websites, the ClickEshop platform may, in certain cases, store small data files, known as cookies, in the User’s web browser.
2. A cookie is a small data file stored by the Service in the web browser while the User is browsing it, for the purpose of retaining, for a certain period of time, information necessary for the proper functioning of the Service.
3. The Service Provider’s websites use cookies that are necessary for the proper functioning of the website and the functions it offers, and for the essential functionality of the Service and the ClickEshop platform. Necessary cookies ensure not only the proper browsing of the Service Provider’s website but also the proper functioning of ClickEshop platform features intended for the User. Such cookies are strictly necessary for the Service Provider to provide the Service requested by the User.
4. Cookies may be controlled or deleted by the User. Deleting cookies or configuring the browser to prevent the storage of cookies may result in the need to manually reconfigure certain settings and may restrict the operation of certain Services and their functions.
5. The use of cookies may be configured through the web browser. By using the Service Provider’s websites, the User expresses consent to the use of cookies in accordance with the settings of their web browser.
1. A User who is a consumer shall be entitled to withdraw from the Agreement (order) without giving any reason within fourteen days from the date of its conclusion. After the expiry of the 14-day period, the consumer shall lose the right to withdraw from the Agreement. This right of withdrawal applies exclusively to natural persons acting outside their business or professional activities. The User shall not be entitled to withdraw from the Agreement if performance of the Service has commenced, with the User’s consent (including implied consent), before expiry of the withdrawal period. Performance of the Service also includes trial operation. In the case of the Domain Service, withdrawal from the Agreement shall not be possible once the User has become the holder of the Domain. A User who is a consumer may exercise the right to withdraw from the Agreement through the Service Provider’s website, by email sent to info@clickeshop.com or in writing by delivery to the Service Provider’s address. This provision shall not affect the right of any User to withdraw from the Agreement in other cases expressly provided for in these GTC. In the case of the “Eshop”, “Website” and “Email Hosting” Services, withdrawal from the Agreement shall not be possible once the Service has been activated, i.e. once the purchased Service package has been assigned to the Service.
2. Upon withdrawal from the Agreement by a User who is a consumer, the Agreement shall be rescinded ab initio.
3. The Domain Service may be paid for only by standard electronic payment methods, such as payment by card or bank transfer, for the purpose of verifying the User’s identity. Payment by cheque or postal money order is not possible, and the Service Provider reserves the right to withdraw from the Agreement.
1. The Service Provider shall be entitled to unilaterally amend these GTC and the Price List. An agreement to amend the GTC shall be deemed validly concluded upon the User’s first use of the Service after the amended Price List and GTC have taken effect. The User shall be notified of a change to the Price List only if the Service Fee is increased, and no later than upon issuance of the invoice for the next billing period. A reduction in the Service Fee may be notified solely by publication on the Service Provider’s website.
2. If the User does not agree with an amendment to the GTC or the Price List for the Service, the User shall be entitled to withdraw from the Agreement by delivering written notice of withdrawal no later than one month from the date of the amendment to the GTC or the Price List.
3. The User shall be entitled to withdraw from the Agreement at any time and to cease using the Service at any time. Withdrawal shall not entitle the User to a refund of any Service Fees already paid.
4. The legal effects of withdrawal from the Agreement shall take effect on the date on which written notice of withdrawal is delivered to the Service Provider.
5. Any communication between the parties may be conducted using their contact email addresses. The Service Provider’s contact email address is info@clickeshop.com. The User’s contact email address shall be the email address specified in the Service order.
6. The User shall be entitled to lodge a complaint regarding the quality of the Services provided. This right may be exercised with the Service Provider within one month of the occurrence of the event giving rise to the right to lodge a complaint; otherwise, this right shall expire.
7. If a User who is a consumer is dissatisfied with the manner in which the Service Provider has handled their complaint, or believes that the Service Provider has infringed their rights, the User may contact the Service Provider with a request for remedy.
8. If the Service Provider rejects the request for remedy or fails to respond to it within 30 days from the date on which it was sent, the User who is a consumer shall be entitled to submit a proposal for the commencement of alternative dispute resolution pursuant to Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.
9. The competent entity for alternative resolution of consumer disputes is the Slovak Trade Inspection or another authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available on the Ministry’s website at http://www.economy.gov.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov).
10. If several entities are competent to resolve the dispute through alternative dispute resolution, the User who is a consumer shall have the right to choose which of the listed alternative dispute resolution entities to contact. The User who is a consumer may also use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit a proposal for alternative resolution of the dispute.
11. Legal relationships (rights and obligations) between the Service Provider and a User who is an entrepreneur acting within the scope of their business or other entrepreneurial activity, which are not governed by these GTC, shall be governed by the relevant legal regulations, in particular Act No. 513/1991 Coll., the Commercial Code, as amended, and Act No. 22/2004 Coll. on Electronic Commerce and on amendments to Act No. 128/2002 Coll. on State Market Inspection in Matters of Consumer Protection and on amendments to certain acts, as amended by Act No. 284/2002 Coll., as amended (hereinafter the “Electronic Commerce Act”).
12. Legal relationships (rights and obligations) between the Service Provider and a User who is a consumer, which are not governed by these GTC, shall be governed by the relevant legal regulations, in particular Act No. 40/1964 Coll., the Civil Code, as amended; Act No. 250/2007 Coll. on Consumer Protection and on amendments to Act of the Slovak National Council No. 372/1990 Coll. on Offences, as amended; Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Away from the Seller’s Business Premises and on amendments to certain acts; and Act No. 22/2004 Coll. on Electronic Commerce, as amended.
The supervisory authority in matters of consumer protection is the Slovak Trade Inspection, Inspectorate of the Slovak Trade Inspection for the Bratislava Region, with its registered office at Prievozská 32, P.O. Box 5, 820 07 Bratislava.
The Service Provider’s website is www.clickeshop.com.
These GTC shall take effect on 3 May 2019.
VISS, s.r.o.